Privacy Policy

Last updated: 28 September 2025

This Privacy Policy describes how Jovara London (“we”, “us”, “our” or the “Site”) collects, uses, and discloses your personal information when you visit our website, use our services, or communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as the user of our Services, whether you are a customer, an enquirer, or a website visitor.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this page, with the “Last updated” date revised accordingly.

How We Collect and Use Your Personal Information

We collect personal information to respond to enquiries, provide services, and improve your experience with Jovara London. The information we collect and use depends on how you interact with us.

Information You Provide Directly

When using our Services, you may provide us with:

Contact details (name, email address, phone number).
Enquiry details (your preferences, bespoke design requests, or any details you share with us through our contact form or email).
Billing or delivery information (for future orders once our online store is available).

Information We Collect Automatically

Like many websites, we may automatically collect limited technical data (“Usage Data”) when you interact with our Site, such as:

Device and browser information.
IP address.
Pages viewed and time spent on the Site.
Interaction data with our forms or features.

We may use cookies and similar technologies to improve functionality and analyse how our Site is used.

Information from Third Parties

We may receive information about you from trusted service providers, for example:

Email and hosting providers.
Payment processors (once our online shop is launched).
Analytics or marketing partners to help us improve our Site.

How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide customer service.
To process and fulfil bespoke jewellery requests.
To communicate with you about appointments, services, or updates.
To maintain, personalise, and improve our Site and Services.
For legal, regulatory, and fraud-prevention purposes.

If you consent, we may also use your information to send you marketing communications about our services or updates from Jovara London.

Cookies

Our Site uses cookies to provide functionality and analytics. Cookies help us remember your preferences, understand how visitors interact with our Site, and improve performance.

You can manage or disable cookies through your browser settings, though some features of the Site may not function properly without them.

How We Share Personal Information

We do not sell your personal information. We may share it in limited circumstances:

With service providers (e.g., hosting, IT support, secure payment processing once live).
To comply with legal obligations or enforce our terms.
In the event of a business transfer (e.g., sale or restructuring of Jovara London).

Data Retention

We retain personal information only as long as necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have rights under data protection laws, including the UK GDPR and Data Protection Act 2018. These rights may include:

The right to access the personal information we hold about you.
The right to request correction or deletion of your personal data.
The right to restrict or object to processing.
The right to withdraw consent to marketing communications.
The right to data portability.

You may exercise your rights by contacting us using the details below. We may request verification of your identity before fulfilling your request.

Security

We implement appropriate technical and organisational measures to protect personal data. However, no system is completely secure, and we cannot guarantee absolute protection of your data.

Children’s Data

Our Services are not intended for children under 16, and we do not knowingly collect personal information from them. If you believe we have inadvertently collected such data, please contact us and we will delete it.

International Users

Your personal information may be transferred and processed outside your country of residence, including in the UK or EU. Where applicable, we will ensure safeguards are in place for such transfers in compliance with relevant data protection laws.

Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact us at:

Jovara London
📍 Hatton Garden, London, UK
✉️ info@jovaralondon.com

We are the data controller of your personal information unless otherwise specified.