Shipping Policy

Last updated: 02 January 2026

 

Shipping & Delivery Information

At Jovara London, every piece of jewellery is handled with care and precision. As many of our items are bespoke or made to order, delivery timelines may vary depending on the nature of your purchase. Estimated delivery times will be communicated at the point of order confirmation.

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UK Shipping

All UK orders include free tracked delivery.

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We use trusted couriers such as Royal Mail Special Delivery or equivalent secure services.

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Once your order has been dispatched, you will receive tracking details via email.

UK deliveries typically arrive within 1–3 working days from dispatch.

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International Shipping

International shipping is available for an additional fee (typically £20).

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All international orders are sent using a secure, tracked, and insured courier service.

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Delivery times vary by destination, but generally range from 5–10 working days after dispatch.

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Order Processing Times

• In-stock or ready-to-ship items are usually dispatched within 48 hours of order confirmation.

• Bespoke or customised jewellery may require additional processing time, which will be clearly communicated before your order is confirmed.

• During peak periods (such as holidays), processing times may be slightly longer.

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Insurance & Responsibility

All shipments are fully insured for the value of the purchase while in transit.

Responsibility for the item transfers to the customer once delivery has been completed and confirmed. If your order arrives damaged or appears to have been tampered with, please contact us immediately.

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Lost or Delayed Shipments

If your order is delayed, lost, or damaged during transit, please contact us at info@jovaralondon.com as soon as possible. We will work directly with the courier to investigate and resolve the issue.

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Customs & Duties

International customers are responsible for any customs duties, import taxes, or local charges imposed by their destination country. Jovara London is not responsible for delays caused by customs clearance or local authorities.